Mahlola
Field Service Management & Maintenance Operations
The Platform
Mahlola is a comprehensive enterprise platform engineered to optimize and scale distributed field service teams. Built entirely by Kogns, it handles the operational lifecycle programmatically—from deterministic dispatch algorithms and digital execution to automated financial reconciliation and contractor marketplace routing.
The Service Marketplace
Mahlola functions as a reverse marketplace. Customer demand is securely routed to a dynamic offer pool, supporting up to 10 competing offers. This ensures rapid response times while driving market efficiency for HVAC, plumbing, carpentry, and electrical services.
Customer Service Request
Customers use a streamlined mobile or web interface to submit service requests, attach photos, and provide strict geolocation data. This structured input prevents operational ambiguity before dispatch.
SaaS Workspace for Offices
Once a lead is won in the marketplace, maintenance offices receive the ticket directly into a deeply integrated, tenant-aware SaaS workspace. This multi-tenant environment acts as a centralized CRM and ERP, governing the entire operational relationship.
Structured Work Orders
Marketplace leads seamlessly convert into structured Work Orders. These digital artifacts encapsulate all required materials, SLAs, and technical checklists, ensuring that field execution matches the promised customer outcome perfectly.
Algorithmic Dispatch Board
Operations teams use the central dispatch board to route work orders to the right field technicians based on skill set, proximity, and current load capacity, ensuring zero downtime.
Live Fleet Tracking
Jobs are algorithmically assigned and coordinated. Mahlola provides real-time fleet and technician tracking using high-frequency GPS telemetry, giving the dispatch office total operational visibility into movement and status.
Centralized Financials
Wallets, balances, debt limits, and payments are entirely centralized. Integrated directly with payment gateways, Mahlola automates billing, manages contractor payouts, and enforces debt-limit constraints autonomously.
