Mahlola
A comprehensive enterprise platform engineered to optimize and scale distributed field service teams through deterministic dispatching and automated workflows.
The Challenge
Mahlola is a comprehensive enterprise platform engineered to optimize and scale distributed field service teams. Built entirely by Kogns, it handles the operational lifecycle programmatically—from deterministic dispatch algorithms and digital execution to automated financial reconciliation and contractor marketplace routing.
Inside the Product
- 01 — marketplace
The Service Marketplace
Mahlola functions as a reverse marketplace. Customer demand is securely routed to a dynamic offer pool, supporting up to 10 competing offers.
- 02 — service-request
Customer Service Request
Customers use a streamlined mobile or web interface to submit service requests, attach photos, and provide strict geolocation data.
- 03 — saas-workspace
SaaS Workspace for Offices
Once a lead is won in the marketplace, maintenance offices receive the ticket directly into a deeply integrated, tenant-aware SaaS workspace.
- 04 — work-orders
Structured Work Orders
Marketplace leads seamlessly convert into structured Work Orders. These digital artifacts encapsulate all required materials, SLAs, and technical checklists.
- 05 — dispatch
Algorithmic Dispatch Board
Operations teams use the central dispatch board to route work orders to the right field technicians based on skill set, proximity, and current load capacity.
- 06 — fleet
Live Fleet Tracking
Mahlola provides real-time fleet and technician tracking using high-frequency GPS telemetry, giving the dispatch office total operational visibility.
- 07 — financials
Centralized Financials
Wallets, balances, debt limits, and payments are entirely centralized. Mahlola automates billing, manages contractor payouts, and enforces debt-limit constraints autonomously.
The Solution
Mahlola functions as a reverse marketplace. Customer demand is securely routed to a dynamic offer pool, supporting up to 10 competing offers. This ensures rapid response times while driving market efficiency for HVAC, plumbing, carpentry, and electrical services.
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